bdgam's Privacy Policy

bdgam is an online gaming platform operated for players in Bangladesh. This privacy policy ("Policy") describes how personal information of users ("you" or "user") of the bdgam.lat website ("Platform") is collected, stored, used, and disclosed.

We believe your privacy is a fundamental right. That is why we use SSL encryption technology to keep all your personal and financial information secure. Reading this policy will help you understand what information we collect, why we collect it, and how it is used.

By using this Platform, you are considered to have consented to the terms described in this policy. If you do not agree with any term in this policy, we ask that you do not use our Platform.

The following types of information may be collected for account registration and service delivery on the bdgam Platform:

• Full name and date of birth (for age verification)
• Email address and contact information
• Documents required for identity verification (national ID card, etc.)
• Financial transaction information (bKash, Nagad, Rocket, Upay or bank account number)
• Preferences and settings provided at the time of account creation

• IP address and device-related information
• Browser type and operating system information
• Log data of user activity on the Platform
• Information collected through cookies and similar tracking technologies
• Gaming activity and transaction history

• Information received from identity verification service providers
• Transaction verification information from payment processors
• Risk assessment information from fraud prevention service providers

bdgam uses collected information for the following legitimate purposes:

• To complete the process of account creation, management, and verification
• To process deposits, withdrawals, and financial transactions (bKash, Nagad, Rocket, Upay, bank transfer)
• To provide customer service and support — via live chat and email
• To enforce responsible gaming policies and ensure age verification (21+ age verification)
• To prevent fraud, money laundering, and other illegal activities
• To improve the security and performance of the Platform
• To meet applicable legal obligations
• To provide a personalized gaming experience
• To inform you about promotional messages and offers (based on your consent)

bdgam has adopted industry-standard technical and organizational measures to ensure the security of your information.

We use SSL (Secure Socket Layer) encryption technology, which encrypts all data transmitted between your device and our servers. We also keep our systems secure through firewalls, anti-virus systems, and regular security audits.

We retain your information for as long as your account is active and for any additional period required by legal obligations. Financial transaction records are retained in accordance with applicable law. Information that must be kept after account closure due to legal obligations is stored securely, and unnecessary data is deleted.

Only those employees whose work requires access to your personal information are permitted to view it. All employees are trained in privacy protection and are bound by strict confidentiality agreements.

bdgam does not sell your personal information. However, certain information may be shared with third parties in the following circumstances:

• Payment Processors: Necessary information is shared with bKash, Nagad, Rocket, Upay, and banking partners to complete financial transactions.
• Identity Verification Services: Information may be shared with third-party verification services to confirm account legitimacy.
• Legal Authorities: Required information may be provided to relevant authorities to comply with court orders, legal obligations, or government directives.
• Technology Service Providers: Hosting, cloud storage, and analytics providers that operate the website work under our data processing agreements.
• Fraud Prevention Services: Certain information may be shared with specialized service providers to prevent scams and illegal activities.

Outside the cases described above, we do not share your information with any third party without your consent. All third-party partners operate under appropriate data protection agreements.

The bdgam Platform uses cookies and similar technologies that help improve your browsing experience and ensure the functionality of the Platform.

• Essential Cookies: Essential for the basic operation of the Platform. These cannot be disabled.
• Functional Cookies: Used to remember your preferences and settings, such as language preference.
• Analytical Cookies: Used to understand how users interact with the Platform and to improve the experience.
• Security Cookies: Used for fraud prevention and account protection.

You can manage cookies through your browser settings. However, disabling cookies entirely may cause some Platform features to not work properly.

You have the following rights regarding your personal information:

• Right to Access: You have the right to receive a copy of the information we hold about you.
• Right to Correction: If your personal information is inaccurate or incomplete, you may request that it be corrected.
• Right to Deletion: In certain circumstances you may request that your information be deleted, though this may not be possible where legal obligations exist.
• Right to Restrict Processing: In certain cases you may request that the processing of your information be restricted.
• Right to Opt Out of Marketing Communications: You may opt out at any time if you no longer wish to receive promotional emails or messages.
• Right to Lodge a Complaint: You may contact us directly to raise a complaint about how your information is used.

To exercise the above rights, contact our support team via live chat or email.

bdgam strictly provides services to those aged 21 and above. We do not intentionally collect any personal information from minors. An age verification process is carried out at the time of account registration.

If we learn that a person under the age of 21 has registered on our Platform, that account will be closed immediately and the associated information will be deleted. If you believe a minor is using our Platform, please notify us right away.

Your information may be stored or processed on servers located outside Bangladesh as required to operate our technical infrastructure. In such cases, we ensure that your information is stored and processed in accordance with international data protection standards.

For data transfers, we ensure appropriate contractual safeguards and work only with trusted partners who follow high-standard data protection practices.

bdgam may update this privacy policy from time to time. The policy may be revised due to legal changes, technological developments, or changes to services.

If significant changes are made, we will notify you by email or through a notice on the Platform. Continuing to use the Platform after changes are made means you are considered to have consented to the updated policy. We therefore recommend reviewing this policy regularly.

If you have any questions, concerns, or requests regarding your information or this privacy policy, please contact our support team. We provide support in Bengali and English 24 hours a day, 7 days a week.