bdgam Terms & Conditions

1 Introduction & Applicability

These Terms and Conditions ("Terms") form a legal agreement between the bdgam platform ("bdgam", "we", "us") and its users ("you", "member", "player"). By using the bdgam.lat website, registering an account, or using any of our services, you are considered to have fully accepted these Terms.

bdgam is a safe and reliable online gaming platform built for players in Bangladesh. You must read this document in full before using our services. If any part is unclear, please contact our support team.

bdgam reserves the right to update these Terms at any time. Changes take effect once published on the website. Continuing to use the platform after any changes means you accept the updated Terms.

2 Age Restriction

bdgam's services are available only to individuals aged 21 (twenty-one) or older. When creating an account, you must confirm that you are at least 21 years of age.

We may request a National ID card, passport, or other government-issued document to verify your age at any time. Failure to provide the required documents promptly may result in temporary account suspension.

3 Opening an Account

To open a valid account at bdgam, you must provide accurate and complete personal information, including: your full name, date of birth, email address, and an active mobile number. Providing false or misleading information is a direct violation of these Terms.

Each individual may operate only one account. If multiple accounts are found under the same person's name, all of them will be closed.

4 Account Security

You are solely responsible for the password and login details of your bdgam account. Allowing anyone else to use your account is strictly prohibited. If you suspect unauthorized access to your account, notify our support team immediately.

• Use a strong and unique password.
• Do not share your password with any third party.
• Log out after each session.
• Contact live chat if you notice any suspicious activity.

5 Account Verification (KYC)

bdgam follows a Know Your Customer (KYC) process to ensure a safe environment. Before processing a withdrawal request, or after a certain deposit amount, we may ask for the following documents to verify your identity:

• A clear copy of your National ID (NID) or passport.
• Proof of your bank statement or mobile banking account.
• Proof of current address, if required.

Failure to submit the required KYC documents on time may delay the withdrawal process. All information is stored securely and is not shared with third parties.

6 Deposits

The following methods can be used to deposit funds at bdgam: bKash, Nagad, Rocket, Upay, and bank transfer (e.g., Dutch-Bangla Bank, BRAC Bank, Islami Bank). Only these listed methods are accepted.

Deposited funds must come from your own account only. Deposits from third-party accounts are not permitted. bdgam reserves the right to verify any transaction it considers suspicious.

7 Withdrawals

The following conditions must be met to withdraw winnings:

• Minimum withdrawal amount: ৳800.
• The withdrawal method must match the deposit method used.
• With KYC verification complete, withdrawals are processed within 30 minutes to 3 hours.
• Withdrawals may be restricted until any active bonus wagering requirements are fulfilled.

If you experience any issues with the withdrawal process, contact us via 24/7 live chat or email at [email protected].

8 Anti-Money Laundering

bdgam follows a strict anti-money laundering policy. We monitor suspicious transactions and reserve the right to report them to the relevant authorities when necessary. Any attempt to launder money through gambling is a criminal offence and will result in immediate account termination.

9 Welcome Bonus

New members at bdgam receive a 100% bonus on their first deposit, up to ৳15,000. The wagering requirement for this bonus is 15 times the bonus amount.

Another example: If you deposit ৳32,000, you will receive the maximum bonus of ৳15,000, bringing your total balance to ৳47,000.

10 General Bonus Terms

The following general conditions apply to all bonuses and promotional offers:

• Each bonus must be used within a specific validity period; otherwise it will be cancelled automatically.
• Multiple bonus claims from the same person, device, or IP address are not allowed.
• Bonus funds cannot be withdrawn directly — withdrawal is only possible after the wagering requirement is met.
• bdgam reserves the right to withdraw or modify any bonus at any time.
• If bonus abuse is suspected, the account may be subject to investigation.
• Wagering requirements may not apply equally across all game types.

11 Fair Play & Technical Matters

bdgam believes in fair play. All our games are operated using reliable technology. If a round is not completed due to a technical error or disconnection, bdgam will resolve the issue in accordance with international standards.

In the event of any dispute over a game result, our system logs will be treated as the final evidence. bdgam's decision is final and binding.

12 Prohibited Activities

The following activities are strictly prohibited at bdgam:

• Any form of cheating or fraud.
• Use of software bots, automated tools, or artificial advantages.
• Selling, transferring, or renting out an account.
• Coordinated betting for the purpose of bonus abuse.
• Any form of money laundering.
• Match fixing or placing bets using inside information.

If any of the above violations are found, the account will be terminated immediately and all deposited funds and winnings may be forfeited.

13 Sports Betting Rules

When placing bets in bdgam's cricket and other sports sections, please keep the following in mind:

• Once a bet is confirmed, it cannot be changed or cancelled.
• If a match is cancelled or incomplete, bets will be settled according to standard rules.
• Displayed odds are subject to change — the odds at the time the bet is confirmed will apply.
• Unusually large bets on the same event may be subject to review by bdgam.

14 VIP Tiers & Benefits

bdgam's VIP program has five tiers. Each tier comes with a weekly cashback benefit:

You can move up to a higher VIP tier through regular play. Cashback amounts are automatically added to your account each week.

bdgam reserves the right to modify VIP benefits at any time. VIP status may decrease due to prolonged inactivity.

15 Commitment to Responsible Play

bdgam places the highest importance on responsible gaming. We want all our players to play for entertainment and to stay within their means.

If a player shows signs of gambling addiction, or submits a related request to our support team, bdgam provides options such as voluntary self-exclusion, deposit limits, or temporary account closure.

For more information, visit our Responsible Gaming page.

16 Collection of Personal Information

bdgam stores your personal information with the highest level of confidentiality. We use SSL encryption and your data is never sold to third parties. Collected information is used solely for service delivery, security verification, and fulfilling legal obligations.

For the full details of our privacy practices, please read the Privacy Policy page.

17 Cookies & Tracking

The bdgam.lat website uses cookies to provide a better experience. Cookies are used to store your preferences, session information, and usage patterns. You can manage cookies from your browser settings at any time, though some features may become limited as a result.

18 Service Limitations

bdgam is committed to providing uninterrupted service, but the following situations may cause temporary disruptions:

• Scheduled maintenance and upgrade work.
• Technical errors or third-party service interruptions.
• Natural disasters or emergency situations.
• Legal or regulatory obligations.

bdgam will not be held liable for any loss in these situations. However, we will work to restore service as quickly as possible.

19 Disclaimer

bdgam provides its services on an "as is" basis. We make no guarantees regarding the following:

• Guaranteed winnings from any specific game.
• Uninterrupted availability of the service at all times.
• The accuracy of third-party game software.

Gambling is a risky form of entertainment. Only bet the amount of money you can afford to lose.

20 Rules for Closing an Account

You can close your account at any time by notifying our support team. bdgam may close or suspend an account in the following cases:

• Any violation of these terms and conditions.
• Suspected fraudulent activity or money laundering.
• Providing false information.
• Extended period of inactivity.
• Voluntary self-exclusion request.

If an account is closed for legitimate reasons, any remaining balance will be returned after verification. However, in cases of cancellation due to a breach of terms and conditions, bdgam reserves the right to make a final judgment.

21 Dispute Resolution

For any dispute or complaint, please contact our support team first. Submit your complaint via 24/7 live chat or email ([email protected]). We take all complaints seriously and handle them with due care.

If a resolution cannot be reached with the support team, bdgam's authority will issue a final decision. Our decision will be considered final and binding.

22 Severability & Entirety

If any part of these terms and conditions is found to be invalid or unenforceable, that part will be excluded and the remaining terms will continue to be effective. This document constitutes the entire agreement between bdgam and the user and supersedes all prior oral or written understandings.

23 Changes to Terms and Conditions

bdgam may update these terms and conditions at any time. For significant changes, we will post a notice on the website. By continuing to use the platform, you will be considered to have accepted the updated terms and conditions. It is recommended that you visit this page regularly.

24 Contact

For any questions about these terms and conditions or our services, please reach us through the following:

• Email: [email protected]
• Live Chat: Active 24/7 — available directly on the bdgam.lat website
• Language: Support is available in both Bengali and English